Until you uncover why your service parts supply chain performs the way that it does, transformation efforts often fall short. Success starts by decoding the unique operational DNA of your supply chain.
Every service parts supply chain reflects a mix of business pressures, system choices, people's ingenuity, and historical processes. These forces interact to shape how your operation works today - and why it often resists change.
Business Demands
Defines the complexity of your operating model – aggressive SLAs, demanding customers, global installed base
Data
Drives the accuracy of technology output – and determines how much manual effort is needed to close the gaps
Technology
Shapes and sometimes limits process optimization, especially in legacy or hybrid environments
People
The human element that compensates, adapts, and “finds a way” when systems fall short
Processes
Built to meet past needs, their effectiveness depends on the balance of the other four forces
Transformation isn't just about replacing systems or rewriting workflows. It's about understanding which force is causing friction - and why.
At ProFound Transformation, we blend the power of our Five-Forces assessment with a diagnostic method to reveal the hidden friction points that quietly limit your service parts supply chain. Before you invest time, resources, or budget into transformation - discover what truly holds you back.
Because real change starts with knowing why your supply chain performs the way it does today. By mapping the unique DNA of your operation - its constraints, blind spots, and unseen boundaries - you unlock the path to sustainable improvement and measurable results.
Stop guessing. Start transforming.
At ProFound Transformation, our mission is to help our clients uncover hidden process inefficiency and provide insightful recommendations aligned to the clients strategic objectives.
With over two decades in senior roles at Applied Materials, Entercoms, and Baxter Planning, Mark Brenzikofer brings deep experience in transformational analytics, engineering, technical program management, field service, solution development, and enterprise client engagement.
As the author of the recently released book, Unraveling the Service Parts Supply Chain: Understanding Complexity, Confronting Challenges, Driving Change, Mark offers practical frameworks and insights drawn from real-world experience to help organizations navigate the often-overlooked complexities of service parts supply chains.
Throughout his career, Mark has seen firsthand the challenge of balancing customer satisfaction, operational agility, and financial performance within the intricate maze of systems, processes, and people that make up the end-to-end value chain. Recognizing that every supply chain has its own unique DNA, he takes a hands-on, diagnostic approach to uncover hidden inefficiencies and craft solutions aligned with each client's strategic objectives.
He holds an Executive MBA in International Business from the University of Texas at Dallas and a Bachelor of Science in Electronic Engineering Technology from DeVry Institute of Technology. Mark is also certified in Transformation for Supply Chain (CTSC) through the Association for Supply Chain Management.
Mark resides in the Dallas-Fort Worth Metroplex and supports clients worldwide.
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